My customer's plan defaulted. Can I reopen it?
Yes. When a plan defaults, a reopen button will appear at the top of the plan. Click the reopen button to set up the customer's payment schedule again.
Can I process the customer's missed payments when I reopen the plan?
Yes. When you click the reopen button, you will be lead to the 'create a payment schedule' form. If you wish to process any missed payments when reopening the plan, set them as the down payment.