What is Stripe?
Stripe is a merchant account provider with a payment platform for processing secure digital transactions.
Why do I need Stripe?
You can set up your Partial.ly account without Stripe connected. But, you will need to connect a Stripe account to your Partial.ly account before you can open payment plans, accept any payments, or receive funding to your bank account.
I already have a Stripe account, why do I need to create a new one?
We use Stripe Express Connect, which requires a special Stripe account that only works with Partial.ly. If you use an existing Stripe account, you can continue to use it for non-Partial.ly orders, while using Stripe Express exclusively for Partial.ly orders.
Prior to January 5th 2021, we used Standard Connect. Accounts created before this date will still be allowed to continue using their Standard Connect Stripe accounts.
Does Stripe Express work in my country?
Stripe Express is currently available in the following countries:
What currencies can I process transactions in?
Stripe supports processing payments in 135+ currencies, allowing you to charge customers in their native currency while receiving funds in yours. This is especially helpful if you have a global presence, as charging in a customer’s native currency can increase sales. To see what currencies you can accept, please see the following Stripe article: Supported Currencies.
One of my customers has opened a Partial.ly payment plan, how long will it take to receive funding to my bank account?
Partial.ly's default payout is 7 business days. Keep in mind payouts can overlap, resulting in daily payouts*.
Once you process your first payment and complete 30 days with no disputes, you can email support@partial.ly to request a lower payout period. Not all businesses will be allowed a lower payout, as it depends on the country that your business is located in, as well as your business' risk profile. Low risk US businesses can have as little as a 2 business day payout period, however, we may hold funds for longer for higher risk businesses.
For more info on receiving payments and payouts, please checkout our suport article: Payments and Payouts
*Japan-based merchants must have payouts once a week on Mondays. If you need to change it to a different day, please email support@partial.ly once you complete registration.
Have more questions?
Please email us at support@partial.ly.