Customer Flexibility

Merchants have the option of providing customers with flexible options on their offers and payment plans. Customer flexibility can be applied to the down payment, payment frequency, term length, and/or first payment date. Offering customer flexibility may help close more deals by helping customers choose the terms that work best for them.

To turn on customer flexibility, select the box under the 'Customer Flexbility' option for each variable you wish to offer flexibility on.

When you offer a customer flexibility, they can choose their terms from a range set by you. For example, a merchant may offer the following flexibility:

• Downpayment between 10% and 50%
• Payment Frequency between 1 and 2 weeks
• Term length between 1 and 6 months
• First payment date up to 7 days after opening the plan*

Customer will then see the following at checkout:

*If you allow the customer to choose their first payment date and pair it with the terms "weeks" or "months", payments will be calculated in real time.

For example, if you use the frequency of 1 week, the term of 6 weeks, and allow the customer to choose their first payment date, the plan will collect 7 payments after the downpayment. That is because the time between payment 1 and payment 2 is considered week # 1. If you would prefer for the customer to only pay 6 weekly payments after the downpayment, you will want to use the frequency of 1 week paired with the term of 6 payments.

Have more questions?

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