Customer Flexibility

Merchants can offer customer flexibility, allowing customers to choose their terms from a range set by the merchant. By allowing customers to choose terms that work best for their situation, merchants may increase their conversion rates.

This flexibility applies to:

• down payments
• payment frequency
• term length
• and/or first payment date

To turn on customer flexibility, select the box under the 'Customer Flexbility' option for each variable you wish to offer flexibility on.

Here is an example of how a merchant may offer flexibility:

• Downpayment between 10% and 50%.
• Payment Frequency between 1 and 2 weeks.
• Term length between 1 and 6 months.
• First payment date up to 7 days after opening the plan*.

The customer will then see the following at checkout:

*If you allow the customer to choose their first payment date and pair it with the terms "weeks" or "months", payments will be calculated in real time.

For example, if you use the frequency of 1 week, the term of 6 weeks, and allow the customer to choose their first payment date, the plan will collect 7 payments after the downpayment. That is because the time between payment 1 and payment 2 is considered week # 1. If you would prefer for the customer to only pay 6 weekly payments after the downpayment, you will want to use the frequency of 1 week paired with the term of 6 payments.

Have more questions?

Please email us at support@partial.ly