Join Our Merchant Directory Get more leads by joining our public merchant directory. Our directory leads customers to shop with merchants that accept Partial.ly as a pa… continued Merchant Support
Do more with Zapier While Partial.ly has direct integrations with some of the most popular e-commerce platforms and invoicing softwares, we understand the digit… continued Merchant Support
Stripe Connect FAQ Starting March 15th 2024, new merchants will need to use a standard connect Stripe account with Partial.ly. You can sign up for a Stripe acc… continued Merchant Support
Plan and Payment Status What do the following plan statuses mean?Open: The plan is open and processing payments according to the plan's schedule.You can view the sc… continued Payment plans
Reschedule Fee Program Can customers reschedule their payments?Yes, we have a reschedule program. Customers can postpone their upcoming payment for a fee. The defa… continued Merchant Support
Getting Started Thanks for your interest in Partial.ly. This article will cover the basics. What is Partial.ly?Partial.ly is a payment plan software. Our pr… continued Merchant Support
Reschedule Next Payment Can I delay my next payment?Yes, if allowed by your merchant, you can postpone your next payment for a fee. When you log into your account… continued Customer Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Customer Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted - Customer FAQs My plan defaulted. What are my options?You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'. Depending on what y… continued Customer Support
Payment Failed My payment failed, what can I do?If allowed by your merchant, the payment will be rescheduled automatically. Most merchants will have a fail… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
