Getting Started Thanks for your interest in Partial.ly. This article will cover the basics. What is Partial.ly?Partial.ly is a payment plan software. Our pr… continued Merchant Support
How to Add to / Deduct from a Plan You may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additional Item… continued Merchant Support
How to Cancel / Refund a Payment Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Open Dental Plugin Our plugin for Open Dental allows you quickly and easily set up payment plans for your patients by embedding a Partially Payment Plan button… continued Merchant Support
User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support
Payment Failed If one of your payments failed, please visit the customer portal for more information and to see the date of the rescheduled payment. If the… continued Customer Support
Refunds I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
FAQ Do I need to create a Partial.ly account to open a payment plan? Yes. Since we need to save a payment method to process future payments for… continued Customer Support
