Magento Module Our module for Magento versions 2.x lets you offer your customers a Partially payment plan offer in your checkout. You can also display a Pa… continued Merchant Support
Payment Failed A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a ro… continued Merchant Support
Plan Defaulted My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. Click the reope… continued Merchant Support
Monitoring Abandoned Cart Performance You can monitor the performance of your abandoned cart rescue messages. By default data for the last week will be shown, but you can change… continued Merchant Support
Abandoned Cart Settings The abandoned cart settings can be found in the Partially merchant portal at the link labeled Settings beneath the Abandoned Cart section. T… continued Merchant Support
Viewing Abandoned Checkouts You can view abandoned Partially checkouts in order to manually send individual rescue messages, in case you have not configured Partially t… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support
Payment Failed If one of your payments failed, please visit the customer portal for more information and to see the date of the rescheduled payment. If the… continued Customer Support
Refunds I want a refund, what should I do?Partial.ly does not provide refunds to customers without direct approval from the merchant the customer pu… continued Customer Support
FAQ Do I need to create a Partial.ly account to open a payment plan? Yes. Since we need to save a payment method to process future payments for… continued Customer Support
