Refund FAQs for Merchants How do I refund a payment plan?Plans can only be refunded from your merchant account at partial.ly/login. A visual guide on how to refund a… continued Merchant Support
Integration FAQs Partial.ly works with a variety of integration partners. A full list of our integration partners can be found here: Partial.ly Integration P… continued Merchant Support
Stripe Express Connect Partial.ly is moving from Stripe Standard Connect to Stripe Express Connect. Stripe Standard Connect vs Stripe Express ConnectPrior to Jan 5… continued Merchant Support
Partial.ly without an Integration This support article is for merchants who want to use Partial.ly on a website, but do not use one of our integration partners. If you do not… continued Merchant Support
How to Create a Payment Plan This article is for merchants who wish to use Partial.ly as a standalone software, without an integration. There are 2 ways to send your cus… continued Merchant Support
Partial.ly as a Standalone Program Do I need to use Partial.ly on a website or with an invoicing software?No. You can use Partial.ly as a standalone payment plan software to m… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support
Payment Failed If one of your payments failed, please visit the customer portal for more information and to see the date of the rescheduled payment. If the… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
Customer FAQ Do I need to create a Partial.ly account to open a payment plan? Yes. Since we need to save a payment method to process future payments for… continued Customer Support
