User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
Two-factor authentication (2FA) Two-factor authentication (2FA) increases the security of your Partial.ly account by always requiring two 'factors' to login to your account… continued Merchant Support
Payments How do I receive my payments?Customer payments are immediately deposited into your Stripe account as the customer pays them. You can review… continued Merchant Support
Change Payment Schedule Can I change my customer's payment schedule?Yes. To change the customer's payment schedule, you will need to cancel the plan by clicking th… continued Merchant Support
How to Reopen a Defaulted Plan Click the Reopen buttonA reopen button will appear at the top of the defaulted plan. Create Payment Schedule PageOnce you click the reopen… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support
Payment Failed If one of your payments failed, please visit the customer portal for more information and to see the date of the rescheduled payment. If the… continued Customer Support
Refunds I want a refund, what should I do?Partial.ly does not provide refunds to customers without direct approval from the merchant the customer pu… continued Customer Support
FAQ Do I need to create a Partial.ly account to open a payment plan? Yes. Since we need to save a payment method to process future payments for… continued Customer Support
