I want a refund, what should I do?

You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel payment plans and process refunds.

Where can I confirm my refunds?

You can confirm all refunds at partial.ly/login under Other Payment Plans > Details > Refunds.

How long until the refunds clear my bank account?

Refunds take approximately 5-10 business days to reach your bank account.

I did not get all my refunds yet.

Payment plans require each individual payment be refunded, so all refunds may not clear at once. All refunds should clear within 5 to 10 business days of being processed.

I have a different card, how will I get my refund?

Refunds  can only be returned to  the card that made the payment. This is because refunds are simply a  reversal of the original transaction. We are not able to reroute the  refund to another bank account or card.  

If you  paid with a debit or credit card that has since been canceled or  expired, the refund will typically return to  the bank account associated  with that card, depending on the bank's policy.