Refund FAQs for Merchants How do I refund a payment plan?Plans can only be refunded from your merchant account at partial.ly/login. A visual guide on how to refund a… continued Merchant Support
Integration FAQs Partial.ly works with a variety of integration partners. A full list of our integration partners can be found here: Partial.ly Integration P… continued Merchant Support
Stripe Express Connect Partial.ly is moving from Stripe Standard Connect to Stripe Express Connect. Stripe Standard Connect vs Stripe Express ConnectPrior to Jan 5… continued Merchant Support
Partial.ly without an Integration This support article is for merchants who want to use Partial.ly on a website, but do not use one of our integration partners. If you do not… continued Merchant Support
How to Create a Payment Plan This article is for merchants who wish to use Partial.ly as a standalone software, without an integration. There are 2 ways to send your cus… continued Merchant Support
Partial.ly as a Standalone Program Do I need to use Partial.ly on a website or with an invoicing software?No. You can use Partial.ly as a standalone payment plan software to m… continued Merchant Support
Getting Started Thanks for your interest in Partial.ly. This article will cover the basics. What is Partial.ly?Partial.ly is a payment plan software. Our pr… continued Merchant Support
How to Add to / Deduct from a Plan You may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additional Item… continued Merchant Support
How to Cancel / Refund a Payment Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Open Dental Plugin Our plugin for Open Dental allows you quickly and easily set up payment plans for your patients by embedding a Partially Payment Plan button… continued Merchant Support
User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
Two-factor authentication (2FA) Two-factor authentication (2FA) increases the security of your Partial.ly account by always requiring two 'factors' to login to your account… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Merchants who sign up for Partial.ly a… continued Merchant Support
Change Payment Schedule Can I change my customer's payment schedule?Yes. To change the customer's payment schedule, you will need to cancel the plan by clicking th… continued Merchant Support
How to Reopen a Defaulted Plan Click the Reopen buttonA reopen button will appear at the top of the defaulted plan. Create Payment Schedule PageOnce you click the reopen… continued Merchant Support
Magento Module Our module for Magento versions 2.x lets you offer your customers a Partially payment plan offer in your checkout. You can also display a Pa… continued Merchant Support
Payment Failed A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Monitoring Abandoned Cart Performance You can monitor the performance of your abandoned cart rescue messages. By default data for the last week will be shown, but you can change… continued Merchant Support
Abandoned Cart Settings The abandoned cart settings can be found in the Partially merchant portal at the link labeled Settings beneath the Abandoned Cart section. T… continued Merchant Support
Viewing Abandoned Checkouts You can view abandoned Partially checkouts in order to manually send individual rescue messages, in case you have not configured Partially t… continued Merchant Support
Abandoned Cart Overview The abandoned cart feature lets you rescue Partially checkouts that the customer did not complete by sending them an email or sms with an op… continued Merchant Support
Abandoned Carts - BigCommerce Partially can automatically send email or sms messages to customers who do not complete your BigCommerce checkout, sending them an offer for… continued Merchant Support
Abandoned Carts - Shopify Partially can automatically send email or sms messages to customers who do not complete your Shopify checkout, sending them an offer for a P… continued Merchant Support
