Can customers reschedule their payments?
Yes, we have a reschedule program. Customers can postpone their upcoming payment for a fee. The default terms are up to 5 days for $2, but these terms can be changed under Settings > General.
The net profit from the reschedule fee is split between you (the merchant) and Partial.ly.
There are 3 ways the customer can reschedule their next payment:
- By email: Customers will automatically receive an email reminder for their upcoming payment and the option to reschedule it.
- Within their customer account: Customers can log into partial.ly/login and will see the reschedule link by their plan.
- By their merchant: Merchants can reschedule the payment on the customer's behalf. You can do this by going to the Schedule tab of a payment plan and clicking the edit link next to the installment in question.With this option, you can forgo the fee if you wish.
Can I view and edit the reschedule email received by the customer?
You can view a copy of the reschedule email under Settings > Emails > Installment re-schedule offer . This email cannot be customized at this time.
What installments are eligible for reschedule?
Customers can only reschedule the next due payment, but merchants can reschedule any and all payments.
I do not wish to use this feature.
If you prefer to disable this feature for all of your customers, this can be done under Settings > General within your merchant account.
The customer needs all payments rescheduled.
If the customer needs a completely new schedule, we recommend you cancel and reopen the plan with a new schedule. A guide can be found here: https://support.partial.ly/change-payment-schedule/
Have more questions?
Please email us at support@partial.ly.