Reschedule Next Payment Can I delay my next payment?Yes, if allowed by your merchant, you can postpone your next payment for a fee. Most merchant allow up to 5 days… continued Customer Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Customer Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Reopen Defaulted Plan This guide is for customers. If you are a merchant, please view our merchant guide here. My plan defaulted. What are my options?You can view… continued Customer Support
When a Payment Fails My payment failed, what can I do?Most merchants allow a failed payment to be rescheduled automatically up to 2 times. Some may allow more or… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
Customer FAQ What is Partial.ly? Merchants use Partial.ly to offer their customers payment plans. Do I need to create a Partial.ly account to open a pay… continued Customer Support
Adding and Updating Payment Methods Where can I add my payment method? You can add multiple payment methods to your Partial.ly customer account at partial.ly/login. Go to the… continued Customer Support
How Customers Submit Payments Most customers have an automatic payment schedule, meaning payments will automatically process according to the schedule in the plan contrac… continued Customer Support
