When will I receive my order?

You will need to directly contact the merchant of your plan for shipping information. The merchant is the one who processes and ships the order.

My shipping address has changed. Can I update it?

You can update your shipping address in the customer portal.

However, many merchants download the shipping address upon the creation of the plan and do not check for updates. We recommend you directly contact the merchant to update your shipping address.

The merchant is unresponsive.

If the merchant is unresponsive, please contact Partial.ly Support.