Reschedule Next Payment Can I delay my next payment?Yes, if allowed by your merchant, you can postpone your next payment for a fee. When you log into your account… continued Customer Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Customer Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted - Customer FAQs My plan defaulted. What are my options?You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'. Depending on what y… continued Customer Support
Payment Failed My payment failed, what can I do?If allowed by your merchant, the payment will be rescheduled automatically. Most merchants will have a fail… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
Customer FAQ Do I need to create a Partial.ly account to open a payment plan? Yes. Since we need to save a payment method to process future payments for… continued Customer Support
Adding and Updating Payment Methods Where can I update my payment method? You can add multiple payment methods to your Partial.ly customer account at partial.ly/login. You can… continued Customer Support
How Customers Submit Payments Most customers have an automatic payment schedule, meaning payments will automatically process according to the schedule in the plan contrac… continued Customer Support
