Abandoned Cart FAQs

If a customer abandons Partial.ly checkout, you can send rescue messages to try and convert the sale. You can view abandoned plans and settings from the side menu under ** Abandoned Cart** .

Enable rescue emails in you abandoned cart settings

If a customer provides their email during the checkout process, you can have rescue emails sent to them.

To activate rescue emails, go to ** Abandoned Cart > Settings** and select the "enable email message" box. Then select the length of time for when the message should be sent, and the offer you wish to provide customers.

When the customer clicks the link in the rescue message, the new offer will automatically be applied to the payment plan.

Rescue time is measured from the plan creation time. For example, if a value of 45 minutes is entered, a rescue message will be sent to the customer 45 minutes after the plan has been created if it was not yet opened by the customer.

Edit the recovery message

You can configure the contents of the message sent to the customer, including dynamic information such as the customer's name, by using Liquid syntax. Don't forget to click Update Settings after making any changes.

You can also preview and edit the style of the rescue email under your email settings.

Abandoned cart statistics

You can monitor the performance of your abandoned cart rescue messages under Abandoned Cart > Statistics.

By default, data for the last week will be shown. You can change this by selecting your date range using the calendar input and clicking search.

Each section will include a breakdown of rescue messages sent by SMS or email.

Rescue data only remains available if you have rescue emails activated. If you do not activate your abandoned cart email settings, you will only see abandoned plans for 2 weeks.

Manually send a rescue message.

You can manually send individual rescue messages in case you have not configured Partial.ly to automatically send rescue messages, or if you want to send the customer a different offer.

When in the abandoned plan, click on the Abandoned Cart tab.

To send a rescue message, click on either the Send rescue SMS or Send rescue email button.

The Send rescue SMS button will only be visible if the customer has entered a phone number, and the Send rescue email button will only be visible if the customer has entered a valid email address.

After clicking one of the buttons, you'll need to select an offer to send with the rescue message.

Export abandoned cart info

There are a number of ways to export abandoned cart info:

1. Export a CSV directly from Partial.ly under Abandoned Carts > Abandoned Checkouts.
2. Use Webhooks
3. Use an automation platform like Zapier or n8n

Fees

For each payment plan rescued from one of our messages, an additional 0.5% fee will apply to all payments for that plan.