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Abandoned Carts FAQs

Enable rescue messages for abandoned carts

Abandoned cart rescue is now controled under Settings > Workflows.

Click 'View Examples' and select the 'Recover an abandoned Partial.ly checkout' template.

From within the template, you will be able to:

  • Control timing of rescue messages.
  • Optional: Set specialized conditions. For example, only rescue plans over a certain amount.
  • Edit subject and body of email.
  • Edit checkout button text

You will also have the option to provide prompts for AI to generate a rescue message for you.

Reports

There are a number of ways to export abandoned cart info:

  • Export a CSV directly from Partially under Reports > Abandoned Cart Statistics.
  • Use Ask Partially, our AI assistant.
  • Use Webhooks.
  • Use an automation platform like Zapier or n8n.

View abandoned carts

You can view abandoned carts from the Payment Plans section and filtering by the status 'checkout'.

Additional options for direct integrations

If you use Shopify, Bigcommerce, Ecwid, or Woocommerce, you can also send Partially rescue messages when a customer abandons your site's checkout. When viewing workflow examples, choose the one for your direct integration. For example, choose the workflow template 'Recover an abandoned Shopify checkout'.