Customer Flexibility

Merchants can offer customer flexibility, allowing customers to choose their own terms from a range set by the merchant. By allowing customers to choose terms that work best for their situation, merchants may increase their conversion rates.

This flexibility applies to:

• Down payments
• Payment frequency
• Term length
• First payment date

To turn on customer flexibility, select the checkbox under the Customer Flexibility option for each variable you wish to offer flexibility on.

Example

A merchant might offer flexibility like this:

• Down payment between 10% and 50%
• Payment frequency between 1 and 2 weeks
• Term length between 1 and 6 months
• First payment date up to 7 days after opening the plan*

The customer will then see sliders or selectors at checkout to choose their preferred terms within those ranges.

⚠️ Note on First Payment Date + Weeks/Months Terms

If you allow the customer to choose their first payment date and pair it with terms in "weeks" or "months", payments will be calculated in real time.

For example, if you use a frequency of 1 week, a term of 6 weeks, and allow the customer to choose their first payment date, the plan will collect 7 payments after the down payment — because the time between payment 1 and payment 2 is counted as week #1.

If you prefer the customer to pay only 6 weekly payments after the down payment, use a frequency of 1 week paired with a term of 6 payments instead.