Reschedule Fee Program

Customers can postpone their upcoming payment for a fee. The default terms are up to 5 days for $2, but these terms can be changed under Settings > General.

The net profit from the reschedule fee is split between you (the merchant) and Partially.

There are 3 ways the customer can reschedule their next payment:

1. By email: Customers will automatically receive an email reminder for their upcoming payment and the option to reschedule it.
2. Within their customer account: Customers can log into partial.ly/login and will see the reschedule link by their plan.
3. By their merchant: Merchants can reschedule the payment on the customer's behalf. You can do this by going to the Schedule tab of a payment plan and clicking the edit link next to the installment in question. With this option, you can forgo the fee if you wish.

View and edit the reschedule email received by the customer

You can view a copy of the reschedule email under Settings > Emails > Installment re-schedule offer. This email cannot be customized at this time.

Eligible installments

Customers can only reschedule the next due payment, but merchants can reschedule any and all payments.

Disable

If you prefer to disable this feature for all of your customers, this can be done under Settings > General within your merchant account.

The customer needs all payments rescheduled.

If the customer needs a completely new schedule, we recommend you cancel and reopen the plan with a new schedule.