Stripe Connect FAQ

by Andrew Schmid

Starting March 15th 2024, new merchants will need to use a standard connect Stripe account with Partial.ly. You can sign up for a Stripe account at www.stripe.com.

I signed up before March 15th, 2024, how can I tell which type of account I have?

Log into your Partially merchant account and got to Settings > Integrations. If you have a Stripe account connected, it will say either express or standard connect beneath the Stripe logo.

What is the price difference between using a Standard account or an Express account?

Standard connect accounts:

  • will be charged a 2% fee per transaction
  • pay their own Stripe fee

Express connect accounts:

  • will be charged 5% + $0.30 per transaction
  • have the Stripe fee paid by Partially

Are there any other differences?

Yes. Standard connect accounts will have the transactions run on their Stripe account (direct charges), which means that all customer data and payment method data will be stored in their account. Standard connect accounts will also be liable for chargeback fees and will submit evidence for disputed chargebacks in their Stripe dashboard.

Express connect accounts will have the transactions run on Partially's Stripe account (destination charges), which means that all customer data and payment method data will be stored in Partially's Stripe account. Express connect accounts will need to submit chargeback dispute evidence to Partial.ly.

Can I migrate from express connect to standard connect?

Yes. Log into your Partially merchant account and got to Settings > Integrations.

You will see the option to switch accounts:

Migrating will require connecting or creating a standard Stripe account. We will then migrate all payment methods and customer data from Partial.ly's Stripe account to your standard connect Stripe account.

I already use a standard connect account prior to March 2024.

We will automatically update your pricing to 2% per transaction and copy all customer and payment method data from Partial.ly's Stripe account to your Stripe account.

Have more questions?

Email us at support@partial.ly.