Send Rescue Messages Manually

This support article is on how to send rescue messages manually. For info on sending rescue emails automatically, please see https://support.partial.ly/abandoned-cart-settings/.

You can manually send individual rescue messages, in case you have not configured Partial.ly to automatically send rescue messages, or if you want to send the customer a different offer.

How can I access abandoned cart info?

You can view abandoned Partial.ly checkouts under Abandoned Cart > Abandoned Checkouts.

You will see a list of payment plans in checkout status.

Click the 'View Details' link to access an abandoned plan.

When in the plan, click on the Abandoned Cart tab to see a list of rescue messages that have been sent.

To send a rescue message, click on either the Send rescue SMS or Send rescue email button.

Note that the send Rescue SMS button will only be visible if the customer has entered a phone number, and the Send rescue email button will only be visible if the customer has entered a valid email address.

After clicking one of the buttons, you'll need to select an offer to send with the rescue message. Sending the customer a better offer will improve your chances of rescuing the checkout.

I need to view/edit the rescue message.

You can do this under Abandoned Cart Settings.

Have more questions?

Email us at support@partial.ly