Plan Defaulted - Customer FAQs

My plan defaulted. What are my options?

You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'.

Depending on what your merchant allows, you can either:

A) Reopen your plan. Plans will be reopened with a new schedule that has a down payment of the last failed installment and the same number of remaining installments.

B) Pay your plan balance in full.

If you do not see either option, please directly contact your merchant.

I want to reopen my plan.

Log into your account at partial.ly/login, go to the 'Other Payment Plans' Section, and click the 'Re-open Plan' link:

I wish to pay the remaining balance in full.

Click the 'View Details' link. On the following page you will see the option to pay the remaining balance due on the plan.

I cannot pay the last failed installment and need an extension.

If you are unable to pay the last failed installment and would like different payment terms, please directly contact your merchant. Only the merchant is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need lower payments or a different schedule.

If you need different payment terms, please directly contact your merchant. Only the merchant is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need to use a different payment method.

If you need to use a new payment method, please update your payment method in the customer portal. Please see the following support article for more information: Adding and updating payment methods. Once updated, you can reopen your plan with the new payment method on your account.

I don't want the goods or services associated with my defaulted plan. How do I cancel the order and get a refund?

You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel payment plans and process refunds. You can read more about refunds here: Refund FAQs for Customers.

I don't see any options to reopen or pay my defaulted plan.

Please directly contact your merchant to have your plan reopened.