Plan Defaulted - Customer FAQs

by Michelle

My plan defaulted. What are my options?

You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'.

You will see the option to pay the remaining balance due on the plan.

I cannot pay the remaining balance in full. Can I restart my original payment schedule?

Yes. In order to reopen your plan with the original payment schedule, any missed payments will need to be processed. Please contact  your merchant or Partial.ly Support  when you are ready to process all missed payments.

Please keep in mind that some merchants may require you to only contact them. Please view your default email carefully to see if there are additional instructions in regard to your merchant.

I cannot pay my missed payments and need an extension.

If you are unable to pay the missed payments and would like different payment terms, please directly contact your merchant. Only the merchant is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need lower payments or a different schedule.

If you need different payment terms, please directly contact your merchant. Only the merchant is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need to use a different payment method.

If you need to use a new payment method, please update your payment method in the customer portal. Please see the following support article for more information: Adding and updating payment methods. Once updated, please contact your merchant or Partial.ly Support for assistance in reopening your plan.

I don't want the goods or services associated with my defaulted plan. How do I cancel the order and get a refund?

You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel payment plans and process refunds. You can read more about refunds here: Refund FAQs for Customers.

Partial.ly Support won't reopen my plan. Why?

Your merchant may require you to contact them directly to have your plan reopened. If this is the case, we will instruct you to contact the merchant, along with the merchant's contact info.