The customer agreement is the legally-binding agreement between you (the merchant) and your customer. Customers are required to click a checkbox acknowledging agreement with terms of the payment and also signing digital signature in order complete the checkout, submit the down payment and initiate the payment plan.

For automatically scheduled payment plans, the customer agreement will list the exact payment amounts and the exact dates of every payment in the payment plan.

For manual payment plans, the text you added to the payment schedule description will be listed in the customer agreement.

Upon checkout, a PDF of the customer agreement will be emailed to the customer and a PDF copy will be saved on the payment plan details page of the merchant portal.

To edit your Customer Agreement, please visit your merchant settings. For more information on the Customer Agreement and specific directions for editing, please visit our Customize Payment Plan Contract support page.