Partially can automatically send an email message to customers who do not complete Bigcommerce or Partial.ly checkout. Offering your customers a payment plan option can help you recover lost sales.

Payment plans created from abandoned cart rescue messages will be subject to an additional 0.5% fee.

You can activate 2 types of abandoned cart emails:

Type 1: Recover abandoned Bigcommerce checkouts

This rescue email is for customers who abandon Bigcommerce checkout. It can be activated by selecting 'Enable email messages?' under Settings > Integration > Bigcommerce Settings.

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The 'send message after' configuration value is calculated from the time that BigCommerce sends us their abandoned cart webhook. Note that you will likely want to configure a very small value here, as this is the time after BigCommerce has already considered the cart abandoned, which defaults to 1 hour.

Payment plans created as a result of an abandoned BigCommerce checkout will have the referral source set to bigcommerce_abandoned_cart

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Type 2: Recover abandoned Partia.ly checkouts

This rescue email is for customer's who abandon Partial.ly checkout. It can be activated by selecting 'Enable email messages?' under Abandoned Cart > Settings.

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Have more questions?

Email us at support@partial.ly.