Partially can automatically send an email message to customers who do not complete checkout. Offering your customers a payment plan option can help you recover lost sales.
Payment plans created from abandoned cart rescue messages will be subject to an additional 0.5% fee.
You can activate 2 types of abandoned cart emails:
Type 1 under Abandoned Cart > Settings:
This rescue email is for customer's who abandon Partial.ly checkout. It can be activated by selecting 'Enable email messages?'.
Type 2 under Settings > Integration > Bigcommerce Settings:
This rescue email is for customers who abandon Bigcommerce checkout. It can be activated by selecting 'Enable email messages?'.
See the partially abandoned checkout settings page for an explanation of the configuration fields. The only difference is the send message after configuration value is calculated from the time that BigCommerce sends us their abandoned cart webhook. Note that you will likely want to configure a very small value here, as this is the time after BigCommerce has already considered the cart abandoned, which defaults to 1 hour.
Payment plans created as a result of an abandoned BigCommerce checkout will have the referral source set to bigcommerce_abandoned_cart