Partial.ly has partnered with Trueaccord to offer collection services to our US merchants with US customers.
What is Trueaccord?
TrueAccord is a leading digital debt collection agency that utilizes artificial intelligence and machine learning to engage with customers in a respectful, automated, and compliant way. Unlike traditional collection agencies, which rely on aggressive phone calls and letters, TrueAccord takes a modern, digital-first approach that improves recovery rates while maintaining positive customer relationships.
Who can use this service?
This service is only available to US merchants with US customers. If you are a US merchant who serves an international customer base, you can only use TrueAccord for your US customers.
What is required?
You must capture the customer's address during Partial.ly checkout. You can activate this under Settings > Checkout.
Is there a fee?
Yes, TrueAccord will withhold 35% of the amount they collect on your behalf.
How will I receive my recovered payments?
Anything they collect will automatically be transferred to your Stripe account, less their 35% fee.
How can I send a plan to collections?
Please email support@partial.ly with the plan numbers you wish to send to collections.
Does TrueAccord report to credit bureaus?
No, TrueAccord does not report to credit bureaus.
Will I receive updates?
You will only be notified when payment is collected.
Can I remove plans from collections?
Yes, just email us to request removal.
Any options for non-US merchants?
Not at this time, but we hope to expand this type of feature in the future.
Have more questions?
Please email us at support@partial.ly.