Reschedule Next Payment Can I delay my next payment?Yes, if allowed by your merchant, you can postpone your next payment for a fee. When you log into your account… continued Customer Support
Plan and Payment Status What do the following plan statuses mean?Open: The plan is open and processing payments according to the plan's schedule.You can view the sc… continued Payment plans
Batch Payments Payment batches are used with manual plans and allows you to process payments for multiple plans all at once. You can learn more about creat… continued Merchant Support
Reports Where can I pull reports?You can pull reports from the following sections of your account: Payment Plans PaymentsReportsReports of Payment… continued Merchant Support
Refund FAQs for Merchants How do I refund a payment plan?Plans can only be refunded from your merchant account at partial.ly/login. A visual guide on how to refund a… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Depending on when you created your Pa… continued Merchant Support
Payment Failed - Merchant FAQs A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Payment Failed My payment failed, what can I do?If allowed by your merchant, the payment will be rescheduled automatically. Most merchants will have a fail… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
How Customers Submit Payments Most customers have an automatic payment schedule, meaning payments will automatically process according to the schedule in the plan contrac… continued Customer Support
