My payment failed, what can I do?
If allowed by your merchant, the payment will be rescheduled automatically. Most merchants will have a failed payment rescheduled for 2 days later, up to 2 times. If the payment fails 3 times in a row, your plan will default.
Where can I confirm the reschedule date?
You can confirm your next payment date within your customer account at partial.ly/login.
Can I postpone the payment?
If allowed by your merchant, you will see a reschedule link by your plan.
Can I pay the rescheduled payment early?
Yes. You will see a 'make payment' link by the plan.
I need to update my payment method.
Please see the Adding and updating payment methods support article for more information.
I cannnot pay and need new payment terms.
You will need to contact the merchant of your plan to request new payment terms.
My plan defaulted.
Please see the following article on defaulted plans: https://support.partial.ly/plan-defaulted-customer/
I don't want the goods or services associated with my plan. How do I cancel the plan and get a refund?
You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel payment plans and process refunds. You can read more about refunds here: Refund FAQs for Customers.