Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly merchant account at partial.ly/login.
How do I cancel the plan?
Once logged in at partial.ly/login, go to the plan you wish to cancel and/or refund. Click the red ‘cancel plan’ link near the top of the plan.
I don't see a cancel link.
Plans with a 'paid' status cannot be canceled, as they are now closed and no longer collect payments. You can archive a paid plan.
Does canceling the plan automatically refund it?
No. Canceling a plan will not refund it. They are separate functions.
Can I refund an open plan?
We do not recommend refunding an open plan. Instead, we recommend you add a discount to the total. Please view the article on How to Add or Deduct from a Plan.
If you need to refund an open plan but want to collect the refunded amount at a later date, you will need to cancel and reopen the plan after the refund is processed. This is so the refunded amount can be added back into the schedule. A guide on setting up the payment schedule can be seen here: How to Set Up a New Payment Schedule
How do I refund the plan?
To refund the plan, go the Payments section of the plan. You will see a 'refund all payments' button at the top.
I don't want to refund all the payments.
Instead, you can click the refund link next to each payment you wish to refund.
Once you click the individual refund link, you will have the option to edit the refund to a smaller amount before submitting it.
I received an error that the payment is older then 180 days.
ACH payments are payments made with a bank account. You can only refund ACH payments that are under 180 days old. You will need to refund older ACH payments outside of our system via check or e-payment.
Have more questions?
Please checkout our Refund FAQs article or email us at support@partial.ly