How to Add to / Deduct from a Plan You may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additional Item… continued Merchant Support
How to Cancel / Refund a Payment Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Change Payment Schedule Can I change my customer's payment schedule?Yes. To change the customer's payment schedule, you will need to cancel the plan by clicking th… continued Merchant Support
How to Reopen a Defaulted Plan Click the Reopen buttonA reopen button will appear at the top of the defaulted plan. Create Payment Schedule PageOnce you click the reopen… continued Merchant Support
Defaulted Plans My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support
Customer Flexibility Merchants have the option of providing customer flexibility options for offers and payment plans. Customer flexibility can be applied to the… continued Merchant Support
Manual Payment Plans Payment plans can also be set to manually process future payments, so they aren't fixed to an automated payment schedule. Manual payment pla… continued Merchant Support
Automated Payment Plans By default, your offers and payment plans will be set to automatically schedule future payments. After a customer submits a down payment and… continued Merchant Support
Payment Plans A payment plan is a set of terms that is sent directly to a person that owes you money or is initiated by the customer for a retail purchase… continued Merchant Support
Collecting money people owe you Offering customized payment plans to people that owe you money is easy with Partial.ly. Start by creating a new payment plan. Select the pa… continued Merchant Support
