My customer's plan defaulted. Can I reopen it?
Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by step instructions, please view our support article on How to Reopen a Defaulted Plan.
Can my customer reopen their own plan?
No, customers cannot reopen their defaulted plans and will need to directly contact their merchant.
My customer needs to use a new payment method.
My customer needs a new payment schedule.
No problem. During the reopening process, you will be able to set up a new payment schedule for your customer.
Have more questions?
Please email us at firstname.lastname@example.org