Are orders placed with Partial.ly subject to Shopify transaction fees in addition to the Partial.ly pricing?

No, you will not be charged anything by Shopify for orders placed with Partial.ly. You will only be charged the Partial.ly application fee for Partial.ly transactions.

How do I add a Partial.ly payment plan checkout button to my Shopify website?

First, you need to create an offer in your Partial.ly merchant portal. Once you've created your offer, use the integration tool and select the Shopify option from the dropdown menu. Copy and paste the resulting code into the cart.liquid template of your Shopify theme. If you need any assistance at all, please contact us at support@partial.ly - we're happy to help! We love helping Shopify merchants. We'll add the Partial.ly button to your website according to your specifications, just give support@partial.ly access to your Shopify admin as a staff member.

How do I give a Partial.ly support agent access to my Shopify admin?

Just give staff member access to support@partial.ly. Please visit Staff admin accounts for specific instructions.

What happens when an order is paid for with Partial.ly?

When a customer purchases from your website with Partial.ly, the order will automatically be added to your Shopify order admin with all associated product and customer information. The order will be listed as 'Partially paid' and will reflect the current balance of the payment plan. As automated (or manual) payment plan payments are made, the order balance will automatically update the associated Shopify order until the order is completely paid, at which point the payment status will automatically switch from 'Partially paid' to 'Paid'. There will be a 'Capture payment' button on the order details page of your Shopify admin, do not click this button. Partial.ly will automatically charge the payments according to the payment plan schedule.

How do I issue a refund for an order?

For orders created with a Partial.ly payment plan, payments need to be refunded within the Partial.ly merchant portal. Do not select the refund button from the Shopify order details page in your Shopify admin, refunds need to be issued through Partial.ly merchant portal. Please see Issuing Refunds for more information about issuing refunds.

Can I use my own button design for the Partial.ly payment plan checkout button on my website? Or, do I have to use the Partial.ly button design?

You may use whatever image you'd like as the Partial.ly payment plan checkout button on your website. Please see our Using custom checkout image support page for more information.