Are Partial.ly plans subject to Shopify transaction fees in addition to the Partial.ly fee?

No, you will not be charged anything by Shopify for orders placed with Partial.ly. You will only be charged the Partial.ly application fee for Partial.ly transactions.

How do I add a Partial.ly checkout button to my Shopify website?

First, you need to create an offer. Once you've created your offer, use the integration tool and select the Shopify option from the dropdown menu. Copy and paste the resulting code into the cart.liquid template of your Shopify theme. Please view our article on adding Partial.ly to your Shopify website.

If you need any assistance at all, please contact us at support@partial.ly and we'll add the Partial.ly button to your website according to your specifications.

How do I give a Partial.ly support agent access to my Shopify admin?

Email us at support@partial.ly and we will email you an access request.

Does Partial.ly offer different button designs? Can I use my own button design?

The integration tool will offer a variety of button designs, as well as customizable options.

You may also use an image of your choice. You can read more about this here: Custom Checkout Button

What happens when an order is paid for with Partial.ly?

When a customer checks out with Partial.ly, the order will automatically be added to your Shopify account with all product and customer information. The Shopify order will be listed as 'Partially paid' and reflect the current balance of the payment plan. As payments are processed, the Shopify order will automatically be updated. When the plan is paid in full,the Shopify order will also be updated from 'Partially paid' to 'Paid'.

WARNING: There will be a 'Capture payment' button on the Shopify order. Do not click this button. Partial.ly will automatically charge the payments according to the payment plan schedule. If you wish to manually process a payment for the customer, it must be done within your Partial.ly account.

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How do I issue a refund?

Partial.ly Plans can only be canceled and refunded through your Partial.ly Merchant Account.

If a cancel/refund is only done through Shopify, it will only generate a notification but no actual refund will be processed, and the plan will stay open and continue to collect payments.You can read more about refunds here: How to Cancel/Refund Payment Plans.

Shopify Settings
Check out our guide on Shopify Settings. Shopify Settings include inventory behavior, order tags, discount code, etc.

Merchant Settings
Check out our guide on Merchant Settings. Merchant Settings include Shipping, Tax, Contracts, Emails, Etc.

Abandoned Carts
You can configure Partially to automatically send a payment plan offer to customers who do not complete the Shopify checkout, which can greatly increase sales. Payment plans created from abandoned cart rescue messages will be subject to an additional 0.5% fee. See our article on Abandoned Carts with Shopify for details on how to enable this feature.

Have More Questions
Email us at support@partial.ly.