Plan and Payment Status What do the following plan statuses mean?Open: The plan is open and processing payments according to the plan's schedule.You can view the sc… continued Payment plans
Batch Payments Payment batches are used with manual plans and allow you to process payments for multiple plans all at once. You can learn more about creati… continued Merchant Support
Reports Where can I pull reports?You can pull reports from the following sections of your account: Payment Plans PaymentsReportsReports of Payment… continued Merchant Support
How to Add to / Deduct from a Plan Merchants may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additiona… continued Merchant Support
How to Cancel / Refund a Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly merchant account at partial.ly/login. How… continued Merchant Support
How to Change Payment Schedule Can I change my customer's payment schedule?Yes. You can either: Reschedule 1 payment, orCreate an entirely new schedule. I want to only res… continued Merchant Support
How to Reopen a Defaulted Plan This guide is for merchants. If you are a customer, please view our customer guide here. Customers can now reopen their own plans.To learn… continued Merchant Support
Defaulted Plans - Merchant FAQs My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
