Refund FAQs for Merchants How do I refund a payment plan?Plans can only be refunded from your merchant account at partial.ly/login. A visual guide on how to refund a… continued Merchant Support
Integration FAQs Partial.ly works with a variety of integration partners. A full list of our integration partners can be found here: Partial.ly Integration P… continued Merchant Support
Stripe Express Connect Partial.ly is moving from Stripe Standard Connect to Stripe Express Connect. Stripe Standard Connect vs Stripe Express ConnectPrior to Jan 5… continued Merchant Support
Partial.ly without an Integration This support article is for merchants who want to use Partial.ly on a website, but do not use one of our integration partners. If you do not… continued Merchant Support
How to Create a Payment Plan This article is for merchants who wish to use Partial.ly as a standalone software, without an integration. There are 2 ways to send your cus… continued Merchant Support
Partial.ly as a Standalone Program Do I need to use Partial.ly on a website or with an invoicing software?No. You can use Partial.ly as a standalone payment plan software to m… continued Merchant Support
Getting Started Thanks for your interest in Partial.ly. This article will cover the basics. What is Partial.ly?Partial.ly is a payment plan software. Our pr… continued Merchant Support
How to Add to / Deduct from a Plan You may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additional Item… continued Merchant Support
How to Cancel / Refund a Payment Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Merchants who sign up for Partial.ly a… continued Merchant Support
Change Payment Schedule Can I change my customer's payment schedule?Yes. To change the customer's payment schedule, you will need to cancel the plan by clicking th… continued Merchant Support
How to Reopen a Defaulted Plan Click the Reopen buttonA reopen button will appear at the top of the defaulted plan. Create Payment Schedule PageOnce you click the reopen… continued Merchant Support
Payment Failed A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted My plan defaulted. Can I reopen it?If your plan defaulted, please contact your merchant or Partial.ly Support for assistance. In order to re… continued Customer Support