Partial.ly as a Standalone Program Do I need to use Partial.ly on a website or with an invoicing software?No. You can use Partial.ly as a standalone payment plan software to m… continued Merchant Support
Dispute FAQs Disputes are an unfortunate occurrence with online purchases. Please read this article in its entirety, along with all included Stripe artic… continued Merchant Support
How to Add to / Deduct from a Plan Merchants may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additiona… continued Merchant Support
How to Cancel / Refund a Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Open Dental Plugin Our with Open Dental allows you to quickly and easily set up payment plans for your patients by utilizing the Open Dental API. When creating… continued Merchant Support
User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
Two-factor authentication (2FA) Two-factor authentication (2FA) increases the security of your Partial.ly account by always requiring two 'factors' to login to your account… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Depending on when you created your Pa… continued Merchant Support
How to Change Payment Schedule Can I change my customer's payment schedule?Yes. You can either: Reschedule 1 payment, orCreate an entirely new schedule. I want to only res… continued Merchant Support
How to Reopen a Defaulted Plan Customers can now reopen their own plans.To learn more, please see our article on Defaulted Plans FAQs. If you would like to reopen the plan… continued Merchant Support
Magento Module Our module for Magento versions 2.x lets you offer your customers a Partially payment plan offer in your checkout. You can also display a Pa… continued Merchant Support
Payment Failed - Merchant FAQs A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans - Merchant FAQs My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Monitoring Abandoned Cart Performance You can monitor the performance of your abandoned cart rescue messages. By default data for the last week will be shown, but you can change… continued Merchant Support
Abandoned Cart Settings The abandoned cart emails can be found on the side menu under Abandoned Cart > Settings. This rescue email is for customers who abandon… continued Merchant Support
Viewing Abandoned Checkouts You can view abandoned Partially checkouts in order to manually send individual rescue messages, in case you have not configured Partially t… continued Merchant Support
Abandoned Cart Overview The abandoned cart feature lets you rescue Partially checkouts that the customer did not complete by sending them an email with an optionall… continued Merchant Support
Abandoned Carts with BigCommerce Partially can automatically send an email message to customers who do not complete checkout. Offering your customers a payment plan option c… continued Merchant Support
Abandoned Carts with Shopify Partially can automatically send an email message to customers who do not complete checkout. Offering your customers a payment plan option c… continued Merchant Support
Avalara AvaTax Integration Our integration with Avalara AvaTax lets you connect to the AvaTax API to calculate taxes on your payment plans during customer checkout. To… continued Merchant Support
Users Settings You have the ability to add additional merchant support users to access your account. These users will have restricted access to your accoun… continued Merchant Support
Webhooks Overview Webhooks are a way to customize your software with real time updates from Partial.ly. Partial.ly can send any URL you specify detai… continued Merchant Support
Connect Your BigCommerce Site You can connect your BigCommerce account three different ways: Option 1 - From the BigCommerce app store Option 2 - From your BigCommerce… continued Merchant Support
BigCommerce FAQs You can offer Partial.ly payments plans to your customers by adding the Partial.ly checkout button to your cart page. Getting Started You c… continued Merchant Support
