Integration FAQs Partial.ly works with a variety of integration partners. A full list of our integration partners can be found here: Partial.ly Integration P… continued Merchant Support
Partial.ly without an Integration This support article is for merchants who want to use Partial.ly on a website, but do not use one of our Integration Partners. If you do not… continued Merchant Support
How to Create a Payment Plan This article is for merchants who wish to use Partial.ly as a standalone software to email plans directly or generate URLs to paste into an… continued Merchant Support
Dispute FAQs Disputes are an unfortunate occurrence with online purchases. Please read this article in its entirety, along with all included Stripe artic… continued Merchant Support
How to Add to / Deduct from a Plan Merchants may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additiona… continued Merchant Support
How to Cancel / Refund a Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Open Dental Plugin Our with Open Dental allows you to quickly and easily set up payment plans for your patients by utilizing the Open Dental API. When creating… continued Merchant Support
User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
Two-factor authentication (2FA) Two-factor authentication (2FA) increases the security of your Partial.ly account by always requiring two 'factors' to login to your account… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Depending on when you created your Pa… continued Merchant Support
How to Change Payment Schedule Can I change my customer's payment schedule?Yes. You can either: Reschedule 1 payment, orCreate an entirely new schedule. I want to only res… continued Merchant Support
How to Reopen a Defaulted Plan Customers can now reopen their own plans.To learn more, please see our article on Defaulted Plans FAQs. If you would like to reopen the plan… continued Merchant Support
Magento Module Our module for Magento versions 2.x lets you offer your customers a Partially payment plan offer in your checkout. You can also display a Pa… continued Merchant Support
Payment Failed - Merchant FAQs A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans - Merchant FAQs My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Monitoring Abandoned Cart Performance You can monitor the performance of your abandoned cart rescue messages under Abandoned Cart > Statistics. By default, data for the last w… continued Merchant Support
Abandoned Cart Settings Boost sales conversions by sending rescue emails to customers who abandon their Partial.ly checkout. You can locate Abandoned Cart settings… continued Merchant Support
Send Rescue Messages Manually This support article is on how to send rescue messages manually. For info on sending rescue emails automatically, please see https://support… continued Merchant Support
Abandoned Cart FAQs How does Partial.ly handle abandoned carts?When enabled, our abandoned cart feature lets you automatically send rescue emails for abandoned… continued Merchant Support
Abandoned Carts with BigCommerce Partially can automatically send an email message to customers who do not complete Bigcommerce checkout. Offering your customers a payment p… continued Merchant Support
Abandoned Carts with Shopify Partially can automatically send an email message to customers who do not complete Shopify checkout. Offering your customers a payment plan… continued Merchant Support
Avalara AvaTax Integration Our integration with Avalara AvaTax lets you connect to the AvaTax API to calculate taxes on your payment plans during customer checkout. To… continued Merchant Support
Users Settings You have the ability to add additional merchant support users to access your account. These users will have restricted access to your accoun… continued Merchant Support
Webhooks Overview Webhooks are a way to customize your software with real time updates from Partial.ly. Partial.ly can send any URL you specify detai… continued Merchant Support
