Connect with Zapier Partial.ly currently has a beta integration with Zapier. You can connect to it with the following URL: https://zapier.com/platform/public-i… continued Integrations
Merchant Login and Password Where can I access my account?Merchants can log in at https://partial.ly/login to view their account. Forgot your password?You can reset you… continued Merchant Support
IP Address Blocked We block requests from specific IP addresses for a few reasons. These two errors indicate that we've received too many requests too quickly… continued Merchant Support
QuickBooks FAQs Does Partial.ly have an integration with QuickBooks?Yes. You can read more about our QuickBooks integration here: QuickBooks Integration. Pa… continued quickbooks
Refund FAQs for Merchants How do I refund a payment plan?Plans can only be refunded from your merchant account at partial.ly/login. A visual guide on how to refund a… continued Merchant Support
Integration FAQs Partial.ly works with a variety of integration partners. A full list of our integration partners can be found here: Partial.ly Integration P… continued Merchant Support
Partial.ly without an Integration This support article is for merchants who want to use Partial.ly on a website, but do not use one of our Integration Partners. If you do not… continued Merchant Support
How to Create a Payment Plan This article is for merchants who wish to use Partial.ly as a standalone software to email plans directly or generate URLs to paste into an… continued Merchant Support
Dispute FAQs Disputes are an unfortunate occurrence with online purchases. Please read this article in its entirety, along with all included Stripe artic… continued Merchant Support
How to Add to / Deduct from a Plan Merchants may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additiona… continued Merchant Support
How to Cancel / Refund a Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Depending on when you created your Pa… continued Merchant Support
How to Change Payment Schedule Can I change my customer's payment schedule?Yes. You can either: Reschedule 1 payment, orCreate an entirely new schedule. I want to only res… continued Merchant Support
How to Reopen a Defaulted Plan Customers can now reopen their own plans.To learn more, please see our article on Defaulted Plans FAQs. If you would like to reopen the plan… continued Merchant Support
Payment Failed - Merchant FAQs A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans - Merchant FAQs My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Customer Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Reopen Defaulted Plan - Customer FAQs My plan defaulted. What are my options?You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'. Depending on what y… continued Customer Support
Monitoring Abandoned Cart Performance You can monitor the performance of your abandoned cart rescue messages under Abandoned Cart > Statistics. By default, data for the last w… continued Merchant Support
Abandoned Cart Settings Boost sales conversions by sending rescue emails to customers who abandon their Partial.ly checkout. You can locate Abandoned Cart settings… continued Merchant Support
Send Rescue Messages Manually This support article is on how to send rescue messages manually. For info on sending rescue emails automatically, please see https://support… continued Merchant Support
Abandoned Cart FAQs How does Partial.ly handle abandoned carts?When enabled, our abandoned cart feature lets you automatically send rescue emails for abandoned… continued Merchant Support
Abandoned Carts with BigCommerce Partially can automatically send an email message to customers who do not complete Bigcommerce checkout. Offering your customers a payment p… continued Merchant Support
Abandoned Carts with Shopify Partially can automatically send an email message to customers who do not complete Shopify checkout. Offering your customers a payment plan… continued Merchant Support