Dispute FAQs Disputes are an unfortunate occurrence with online purchases. Please read this article in its entirety, along with all included Stripe artic… continued Merchant Support
How to Add to / Deduct from a Plan Merchants may need to make changes to an open plan for various reasons. Some Reasons to Add to a PlanAdd a FeeAdd Shipping CostAdd Additiona… continued Merchant Support
How to Cancel / Refund a Plan Partial.ly Payment Plans can only be canceled and refunded by the merchant from their Partial.ly Merchant Account at partial.ly/login. How… continued Merchant Support
Payments and Payouts How are payments processed?Merchants are required to use Stripe to process their Partial.ly payments. Depending on when you created your Pa… continued Merchant Support
How to Change Payment Schedule Can I change my customer's payment schedule?Yes. You can either: Reschedule 1 payment, orCreate an entirely new schedule. I want to only res… continued Merchant Support
How to Reopen a Defaulted Plan Customers can now reopen their own plans.To learn more, please see our article on Defaulted Plans FAQs. If you would like to reopen the plan… continued Merchant Support
Payment Failed - Merchant FAQs A payment failed. What do I do?When a payment fails, it will automatically reschedule for 2 days later. If the payment fails 3 times in a r… continued Merchant Support
Defaulted Plans - Merchant FAQs My customer's plan defaulted. Can I reopen it?Yes. When a plan defaults, a reopen button will appear at the top of the plan. For step by ste… continued Merchant Support
Shipping When will I receive my order? You will need to directly contact the merchant of your plan for shipping information. The merchant is the one… continued Customer Support
Customer Login and Password Where can I view my plans?Customers can log in at https://partial.ly/login to view their plans. Open plans will automatically appear on the… continued Customer Support
Plan Defaulted - Customer FAQs My plan defaulted. What are my options?You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'. Depending on what y… continued Customer Support
Abandoned Carts with BigCommerce Partially can automatically send an email message to customers who do not complete checkout. Offering your customers a payment plan option c… continued Merchant Support
Connect Your BigCommerce Site You can connect your BigCommerce account three different ways: Option 1 - From the BigCommerce app store Option 2 - From your BigCommerce… continued Merchant Support
BigCommerce FAQs You can offer Partial.ly payments plans to your customers by adding the Partial.ly checkout button to your cart page. Getting Started You c… continued Merchant Support
WooCommerce Overview You can add Partial.ly as a payment option to your WooCommerce checkout page. The order creation is handled by your WooCommerce shop, and pa… continued Woocommerce
WooCommerce Plugin The Partial.ly Woocommerce plugin allows you to offer Partial.ly payment plans on your woocommerce checkout page. Create your Partial.ly ac… continued Woocommerce
Shopify Checkout Settings After you've connected your shopify account, be sure to check your Shopify Settings. They can help control how Partial.ly creates your Shopi… continued Merchant Support
More About Offer Variables checkout/additional fee (formerly line item): An optional extra charge that can be added to any payment plan as a separate line item. It may… continued Offers