Shopify FAQs Shopify FAQs: a breakdown of Partial.ly's Shopify integration and our most common questions answered.… continued Merchant Support
Automatic Offers and Payment Plans This article if for creating an offer that automatically processes all payments. If you prefer to use a manual offer, please see the followi… continued Merchant Support
Manual Offers and Payment Plans This article if for creating a manual offer. If you prefer to use an automatic offer, please see the following article: Automatic Offers and… continued Merchant Support
User Preferences In the User Preferences section, merchants can enable Two-factor authentication (2FA) and also set their default language. Please see Two-fa… continued Merchant Support
Update the Language for your Account The default language for your Partial.ly user account can be updated to 6 different language selections: English, Deutsch, Español, Françai… continued Merchant Support
When a Payment Fails My payment failed, what can I do?Most merchants allow a failed payment to be rescheduled automatically up to 2 times. Some may allow more or… continued Customer Support
Refund FAQs for Customers I want a refund, what should I do?You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel pay… continued Customer Support
Thanks for Scheduling a Demo What's next? Go to join.me/partially at your scheduled meeting time and have any questions you'd like for us to answer ready. In the meanti… continued
Customer FAQ What is Partial.ly? Merchants use Partial.ly to offer their customers payment plans. Do I need to create a Partial.ly account to open a pay… continued Customer Support
Adding and Updating Payment Methods Where can I add my payment method? You can add multiple payment methods to your Partial.ly customer account at partial.ly/login. Go to the… continued Customer Support
How Customers Submit Payments Most customers have an automatic payment schedule, meaning payments will automatically process according to the schedule in the plan contrac… continued Customer Support
Connecting your FreshBooks account 1. Go to the integration section of your Partial.ly merchant settings and and select 'Connect' button in the Invoicing & Accounting sect… continued Merchant Support
FreshBooks FAQs The Partial.ly integration with FreshBooks makes it simple and easy to offer a custom payment plan payment option in your FreshBooks invoice… continued Merchant Support
Sending payment plans to customers from FreshBooks invoices Once you've connected your FreshBooks account to Partial.ly, you'll notice a new FreshBooks section in the navigation on the left side of th… continued Merchant Support
Connecting Your Shopify Store Where do I sign up? You can sign up at https://partial.ly/register. What is required during sign up? During the registation process, you wi… continued Shopify
Integrations Settings The Integrations section of the merchant settings allows merchants to connect Partial.ly to available services and control additional behavi… continued Merchant Support
Contract Settings When a customer opens a payment plan, they are required to select a checkbox and type their name in a text box in order to confirm agreement… continued Merchant Support
Email Settings The Emails section of the merchant settings controls the emails that are sent to you and your customers by Partial.ly when certain payment p… continued Merchant Support
General Settings The general settings that can be updated are: Name, Email, Time Zone, Default Currency, and weight units. You can also add a company logo, w… continued Merchant Support
Checkout Settings Checkout Intro Text Partial.ly uses the following default text for the customer welcome message. "Partial.ly makes it easier to buy th… continued Merchant Support
Shipping Settings *if you use one of our integration partners, be sure to review the FAQ article on your specific integration to see how shipping is handled.… continued Merchant Support
Tax Settings Taxes can be added to your payment plans. Taxes can be location-based and controlled by country, state, or region. You can also add taxes to… continued Merchant Support
Customer Flexibility Merchants can offer customer flexibility, allowing customers to choose their terms from a range set by the merchant. By allowing customers t… continued Merchant Support
Merchant FAQs How can I contact Partial.ly? Please email us at support@partial.ly. Our support hours are 9am to 5pm EST, Monday through Friday. We may of… continued Merchant Support
Available Currencies Stripe supports processing payments in 135+ currencies, allowing you to charge customers in their native currency while receiving funds in y… continued Merchant Support